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I think it's mostly a trust issue.

Even when you "have all the facts generated from sophisticated algorithms giving you an unequivocal 'correct' answer", how do you know it's not pulling a fast one on you? Do you trust whoever gave you the algorithm? Especially that it's usually not some diverse group of open-source developers, but a particular financial institution with a product to sell you.

I feel that the desire for human interaction in matters involving money has a lot to do with having someone you can look in the eyes and see yourself if they're trying to defraud you.



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