On a somewhat related note, is this how people really communicate on the internets? Thinking the 954 prior requests will be ignored unless I ask Google to "fix it please" and reach the critical mass of 955 people asking them! Better add "quickly". Or better yet, just throw in a WTF, and multiple !!!.
I can only hope this one is ironic - "WTF!!?? I just want to say WTF?!!!?!? I will never buy an android phone again. This is the worst thing I can imagine in my life. Worse than the end of the world. Worse than the Doomsday. Just want to say WTF again!!!!!!!"
Until TechCrunch (or someone?) posted an article pointing this flaw out last week the bug was not marked as critical. I think the drama is the way a lot of people feel about seeing what seems like an obviously critical bug as something google is ignoring.
I'm on several Android bugs that seem pretty bad, and they are either marked as not being fixed or being low priority, and sure enough i'll get a "WTF" update from a new person discovering them once or twice a week.
It goes back to the "Greater Internet Fuckwad Theory". Take a massive communication net, cheap to get on, and semi-anonymous, you end up with people acting their worst. Admittedly, some people's best isn't much to write home about (or, perhaps you shoud write to their mother...), but once you add username:'anonymous', you end up with behavior approaching to 4chan's /b/ board.
As anonymity on internet approaches 0, respect and sincerity approach in-person communication. And the opposite is true: when perfect anonymity is reached, baseness and vulgarity are the ruling factors.
Actually... it does make a difference in some situations. Just strip the comments and count it as "people affected". Sure - coogle code issues already implement "star"-ing issues, but it's just another indication of "number of less techy people affected".
Also, many people know that, "I want to escalate", shouting, saying you'll sue, writing directly to a person higher up, etc. often can reorder the priority of your complaint... so they do that. Of course it doesn't work that well on the internet. If I got a penny for each issue I needed to handle out of order, because the customer could shout really loud... I'd have a pound maybe ;)
I watched a presentation online by a large software company who used to to do this. They deprecated this as "prioritization by whoever shouts the loudest". Once a crash-bug-reporting system was in place it simply went away, as they had accurate enough data on how many people were affected, and could prioritize based on that. This won't help if it's not a crash bug, but the criticism of "prioritization by whoever shouts the loudest" is still valid.
...I'm actually not getting why this is a bad thing. The people shouting on your crash-bug-reporting system are unhappy enough to go out and yell at you rather than simply grumbling to themselves and continuing to use your program. Doesn't it make sense customer-service-wise to appease those folks who are going to yell about the bugs in your program and negatively influence peoples' opinions?
Although people go over the top in rudeness, which doesn't help anyone, it's a fact that a lot of bug reports by customers to big companies get ignored. So the screaming is not entirely unwarranted.
If user satisfaction is mapped on the X-axis of real numbers, doing beyond-the-call-of-duty service for a customer with negative user satisfaction is equivalent to multiplying by -1.
Yes, but if a rogue SMS message messed up your relationship with someone, such rationality might be lost.
And there's always strength in numbers, if 2000 people complain about something (ignoring the language), it tends to get noticed more than if 1 person would report it and the rest thinks "hey, it's already reported, let's shut up and wait".
I'm rather sure that it does. Imagine it was coming in on telephone support - which bug is getting the most attention, the one with two reports or the one that's getting 200 calls an hour. The difference in visibility to management would have been dramatic anywhere I've worked.
I can only hope this one is ironic - "WTF!!?? I just want to say WTF?!!!?!? I will never buy an android phone again. This is the worst thing I can imagine in my life. Worse than the end of the world. Worse than the Doomsday. Just want to say WTF again!!!!!!!"