If I park my car and don't lock the doors, and come back to find it gone, is the story that I'm an idiot for leaving a car unlocked, or is the story that the neighborhood is unsafe?
They're both problems, but I can actually solve one of them myself. That doesn't excuse the $BAD_THING that happened, but it does offer me options for when it inevitably does.
The issue here is that he paid someone else to do it.
So in your analogy: You park your car at a garage with a guard, pay them to keep it safe and leave your car unlocked. And when you come back it's gone.
Yes he could have done something to make it less likely it, but he also explicitly paid someone else to handle it for him.
Personal responsibility can never be outsourced.
If one does not want to lose something, one makes an independent backup.
Google or whoever offers a probabilistically reliable system at a certain price. If one does not like the odds, pay a little more for another backup. Recurse. (Or just curse when data is lost.)
Why can't there be two stories?
If I park my car and don't lock the doors, and come back to find it gone, is the story that I'm an idiot for leaving a car unlocked, or is the story that the neighborhood is unsafe?
They're both problems, but I can actually solve one of them myself. That doesn't excuse the $BAD_THING that happened, but it does offer me options for when it inevitably does.