Why on earth would they be doing keylogging? What data can they get that doesn't violate my privacy? If they aren't using that data, then why the fuck is that code there tracking the keys pressed?
Ostensibly, they are looking at keystrokes to see if a particular key sequence is pressed while talking to customer support, thus indicating that it should send the diagnostics data to the operator. Ostensibly.
Why on earth would they be doing keylogging? What data can they get that doesn't violate my privacy? If they aren't using that data, then why the fuck is that code there tracking the keys pressed?