The issue is communication between the boots on the ground and the NOC. Earlier today, we brought our servers down too. People that stayed up (squarespace) have been up the whole time. Until I understood the whole situation, we made the same choice you did. Now that I know more and I spent the day at the DC, I realized we should get 1-2hr warning before power goes out. Peer1 should be running even after all fuel in the header (shared tank) on 17 runs dry... at least for a little bit. I can't guarantee it, but that's my take on the facts I have at hand (I am President of Fog Creek and spent the day at Peer1 and our office. They are currently using my aquarium pumps to try to pump diesel to the tank on the 17th floor).
Thanks for your assessment. I actually chose Peer 1 because of the recommendation from FogCreek and I'll still thank you even after this incident.
I think it's ironic, that Peer 1 is getting accolades from Business Insider's squarespace article, while their misinforming email has hurt my firm and the small companies that use our software.
I won't hold my breath for an apology email.
That's life in the big city.
